If you have a question which is not covered below or if you have any other queries, please Contact Us.
Caring for your clothing
What payment methods do you accept?
Is your website secure?
How safe is my personal information?
Can I change my order details once I've placed it?
How long will it take for my order to be processed?
All orders with the Standard Shipping option will be processed and dispatched within 2-4 working business days.
Can I pick up my order?
Has my order been shipped?
How can I check the delivery status of my purchase?
Do you ship internationally?
RETURNS / EXCHANGES
What is Emilia Elliott's returns policy?
Please read and complete the following form for all returns.
We will process your return within 5 business days of receiving your item.
Please mail all returns to
Emilia Elliott Pty Ltd
PO Box 1033
PLEASE NOTE: No credit is given for lost return packages. We strongly recommend that you use a shipping method that provides you with a tracking number as we cannot be held responsible for damaged or lost return packages.
No refunds are given for items on sale or during a sale unless the item is deemed faulty. If the wrong size has been ordered or if you’ve changed your mind, only an exchange option is provided (with postage costs covered by the customer).